Return & Refund Policy

Last Updated: October 5, 2026

At Nova Blend, we want you to be satisfied with your purchase. Please review the following return guidelines before requesting a return.

Eligibility for Returns

• Return requests should generally be made within 7 days of receiving your order.

• Products must be unused, unopened, and in their original packaging.

• Products that have been opened or used may not be eligible for return due to hygiene and safety considerations.

• Proof of purchase or order details may be required.

Non-Returnable Items

For hygiene and safety reasons, we generally do not accept returns for:

• Opened or used cosmetics and skincare products.

• Products damaged after delivery due to improper use or storage.

• Items without their original packaging.

• Clearance or final-sale items, where applicable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

• Contact us as soon as possible after delivery.

• Provide your order number and clear photos/videos of the product and packaging.

• We will review the issue and, where appropriate, offer a replacement, store credit, or refund.

Refunds

• Once your return is approved and received, we will review the item before processing the refund.

• Approved refunds will be issued through the applicable payment method or another agreed method.

• Original shipping charges may be non-refundable unless the item was incorrect, defective, or damaged upon delivery.

Exchanges

Exchanges may be available depending on product availability. Please contact us before sending any product back.

How to Request a Return

Please contact us with:

• Your order number.

• Reason for the return.

• Photos/videos, if the product arrived damaged or incorrect.

Email: contact at NovaBlend.store
Phone: +92 300 1234567

Important: Please do not send products back without contacting us first and receiving return instructions.